We bought a water softener (that is also a water conditioner) and a reverse osmosis unit from All Cities Water Treatment. At first, we weren't happy with the placement of the drain line for the water from the regeneration process. In fact, we were quite unhappy. I called Jaye, who had given us our estimate, and explained the situation to him. He scheduled a time a few days later (it was not an urgent problem) to come out and fix the drain placement himself. All Cities gets the full five stars from us because Jaye fixed the problem fully and completely to our satisfaction. More than that, he was quite friendly and professional about it. I didn't feel the least bit of resentment from him. He wanted to make sure we were satisfied. That is so rare these days,especially when it comes to contractors. We have tested both our softened water and the water from our reverse osmosis system. The tests reveal that they are functioning properly. We are very happy!